Return Eligibility

We accept returns only for damaged, defective, or incorrect products delivered to customers.

• Products must be unused and in original packaging.
• Return request must be made within 48 hours of delivery.
• Products damaged after use are not eligible for return.
• Sale items and promotional products are non-returnable.

Refund Process

Once your return request is approved and the product is inspected, your refund will be processed within 5-7 business days.

• Refunds are issued to the original payment method.
• Cash on Delivery orders may receive bank transfer refunds.
• Shipping charges are non-refundable.

Non-Returnable Products

Due to hygiene and safety reasons, certain cosmetic products cannot be returned.

• Opened or used beauty products
• Skincare items with broken seals
• Gift cards or promotional products
• Products purchased during clearance sales

Cancellation Policy

Orders can only be cancelled before dispatch. Once shipped, orders cannot be cancelled.

To request cancellation, contact our support team immediately after placing your order.